Covid-19: FAQ

Covid-19 and oral surgery procedures FAQs

The doctors and staff of Maxillo 3D are fully equipped, trained and prepared to provide all aspects of Oral and Maxillofacial surgeries in the current ZONE RED context of COVID-19.

We have implemented all necessary precautions and follow the requirements as recommended by the Order of Dentists of Québec, as well as the public and provincial health guidelines.

As early as last April, we have installed a medical grade HEPA filtration system in all treatment rooms as well as non clinical areas and in our socially distanced waiting room.

Patients and referrals can continue to trust our Maxillo 3D team to provide the highest quality care while prioritizing the best interests of the community and our patients alike.

We are fully committed to the safety of our patients, staff and doctors during this pandemic.  During the shutdown, we worked hard to make significant improvements to our ventilation system by installing top of the line HEPA filters for the office and all operating rooms.  We have also implemented all required protocols recommended by the order of dentists and public health officials and are keeping abreast of any new requirements or developments.  Rest assured that our office has all necessary PPE, including full protection masks and gowns.  If you are worried about your upcoming treatment, please do not hesitate to contact us so that we may address your concerns.

Should I wear a mask and gloves to come to my appointment?

Public health recommendations have recently changed and people are increasingly encouraged to wear masks while visiting public areas.  However, due to the global shortage of PPE supplies, we are unable to provide you with a mask, so please bring your own if you wish to wear one.  Also note that you will be asked to remove your gloves and clean your hands multiple times upon entering our office and throughout your visit.

How long will I need to wait in the waiting room with others?

While there may be minimal waiting times in the waiting area, we will not allow more than 2-3 people in our waiting room at the same time.  If need be, we will ask people to wait outside or in their vehicles to respect physical distancing rules.  Please be reminded that you must come to your appointment alone, unless you require a parent, guardian or special assistance.

How am I protected from other patients or employees in your office?

During the shutdown, we worked hard to make significant improvements to our ventilation system by installing top of the line HEPA filters for the office and all operating rooms.  Furthermore, all our operating rooms are kept closed at all times, as we do not work in an open-concept space.  Our employees have also received extensive training in cleaning and decontaminating all surfaces and instruments as per public health recommendations.  We will also make sure that you are always at a 2m distance from any other individual not wearing appropriate PPE.

What do I do if I feel sick before my appointment?

One of our staff members will contact you 24-48 hours before your appointment to ask you questions regarding your state of health.  If you develop symptoms, even a few hours before your appointment, please contact our office immediately.  Our employees have been trained to ask you relevant questions and your surgeon will determine if it is best for you to keep your appointment or reschedule it.  Please note that we do not accept any patients who have tested positive for Covid-19 less than 21 days before their scheduled appointment or patients who have Covid-19 related symptoms. Cancellation fees will not be charged if you are sick and need to cancel your appointment.